Privacy Policy

Introduction

Heflow is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Fill out a contact form
• Request information about our services
• Subscribe to our newsletter
• Contact us directly

This information may include your name, email address, phone number, and any other information you choose to provide.

Usage Information

We may collect information about how you access and use our website, including your IP address, browser type, pages visited, and time spent on pages.

How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide customer service
• Send you information about our services
• Improve our website and services
• Comply with legal obligations
• Protect against fraud and unauthorised transactions

Legal Basis for Processing

We process your personal information based on:

• Your consent when you provide information voluntarily
• Legitimate interests in operating and improving our services
• Legal obligations under UK and EU data protection laws

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service providers who assist in operating our website
• Legal authorities when required by law
• Professional advisors in connection with legal proceedings

Data Security

We implement appropriate technical and organisational measures to protect your personal information. However, no method of transmission over the internet is completely secure.

Your Rights

Under UK GDPR, you have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Object to processing of your information
• Request restriction of processing
• Data portability
• Withdraw consent at any time

Cookies

We use cookies to enhance your experience on our website. For more information, please see our Cookie Policy.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

International Data Transfers

Your information may be transferred to and maintained on servers located outside of the United Kingdom. We ensure appropriate safeguards are in place for such transfers.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page with an updated date.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Heflow
77 Market Street, Chorley PR7 2SU, United Kingdom
Phone: +44 1257 604 832
Email: [email protected]